Privacy Policy

About Aventine Printz Ltd

Who We Are

Aventine Printz Ltd is a United Kingdom online retail business that designs, produces and sells 3D printed fidgets, sensory fidgets and related products.

Aventine Printz Ltd is the data controller responsible for deciding how and why your personal information is used.

Policy Scope

Who Does This Policy Apply To?

This policy applies when you:

• Visit or use our website
• Create or use a customer account
• Place or discuss an order
• Submit a custom product or new design request
• Contact us by email, telephone or through our website
• Subscribe to marketing communications
• Use our cookie, privacy or security controls

Our primary market is the United Kingdom. Orders to selected destinations outside the United Kingdom may be accepted where an available delivery option is displayed during checkout.

Customers outside the United Kingdom may have additional rights under the laws that apply in their location.

Information Categories

What Personal Information Do We Collect?

The information we collect depends on how you use our website and services.

Identity and Contact Information

• Name
• Email address
• Telephone number
• Billing address
• Delivery address
• Postcode
• Preferred contact details

Order and Transaction Information

• Products and quantities ordered
• Prices and discounts
• Billing and delivery details
• Delivery method
• Order status
• Transaction references
• Customer notes
• Cancellation, return and refund information
• Messages relating to an order

Custom Product Information

• The type of custom request
• The existing product you want to customise
• Preferred colours or colour combinations
• Preferred size or approximate dimensions
• Quantity required
• Requested completion date
• New product or design descriptions
• Shape, movement, texture or grip preferences
• Reference images, drawings or sketches sent by email
• Correspondence about feasibility and quotations

Customer Account Information

• Name and email address
• Account username
• Login credentials stored in protected form
• Saved billing and delivery addresses
• Order history
• Account preferences

We cannot view your password in readable form.

Technical and Security Information

• IP address
• Browser and device type
• Operating system
• Pages requested
• Date and time of access
• Referring website
• Error and security records
• Cookie and consent preferences
• General website usage information where permitted

Communication Information

• Emails and messages sent to us
• Telephone enquiry details
• Customer support requests
• Complaints
• Return and refund communications
• Files or attachments you send

Marketing Information

• Your email address
• Your marketing preferences
• The date and method of your consent
• Records of messages sent
• Your unsubscribe request

Information Sources

How Do We Collect Personal Information?

We may collect information:

• Directly from you when you order, register, complete a form, telephone us or send an email
• Automatically when your device connects to our website
• From payment services when they confirm a transaction
• From postal or courier services when they provide delivery updates
• From hosting, email, security and technical services when they provide operational or security information

Purposes and Lawful Bases

How and Why Do We Use Your Information?

Orders and Product Fulfilment

We use your information to accept orders, receive payment confirmation, prepare products, arrange delivery, provide updates and manage cancellations, returns and refunds.

Lawful basis: Contract and legal obligation.

Custom Requests and Quotations

We use custom request information to understand your idea, review feasibility, clarify requirements, estimate production time and prepare a quotation.

Lawful basis: Taking steps at your request before entering into a contract.

Customer Accounts

We use account information to create and maintain your account, display order history, save preferences and manage account security.

Lawful basis: Contract and our legitimate interest in providing secure account services.

Customer Support

We use messages and order information to answer questions, provide support and resolve complaints.

Lawful basis: Contract and legitimate interests.

Accounting and Legal Responsibilities

We may use and retain information to maintain tax and accounting records, meet consumer law responsibilities, respond to legally valid requests and establish, exercise or defend legal claims.

Lawful basis: Legal obligation and legitimate interests.

Website Security and Fraud Prevention

We may process technical information to protect customer accounts, detect misuse, reduce fraudulent transactions, protect forms and investigate security incidents.

Lawful basis: Our legitimate interest in operating a safe and reliable online business.

Website Performance

We may use limited technical information to identify errors, maintain website performance and improve the customer experience.

Lawful basis: Legitimate interests for essential operational information. Consent is used where required for optional analytics, advertising or similar technologies.

Marketing

We use your contact details for promotional emails only when you have actively agreed to receive them.

Lawful basis: Consent.

Required and Optional Details

What Happens If You Do Not Provide Information?

Some information is required to create an account, process an order, arrange delivery or respond to a custom product request.

If you do not provide required information, we may be unable to complete your order, deliver the product, prepare a quotation or respond fully to your enquiry.

Marketing consent is optional. You do not need to agree to marketing to place an order, create an account or submit a custom request.

Custom Products

How Do We Use Custom Product Information?

When you submit a custom product request, we use the information to review your idea, assess production requirements, clarify details, prepare a quotation and communicate with you.

Submitting a custom request does not confirm an order and does not require payment.

Reference Images and Sketches

You may send drawings, sketches or reference images by email when discussing a custom product.

Please send only material that you are entitled to share. Do not send photographs of identifiable people, medical documents, diagnoses or other unnecessary sensitive information.

Sending reference material does not guarantee that the proposed product can be produced.

Orders and Fulfilment

How Are Payments and Deliveries Handled?

Payment Processing

Payments are handled securely by an independent payment service provider using the payment options displayed during checkout.

The payment service provider may process your name, billing details, payment information, transaction information, device information and fraud prevention information.

Aventine Printz Ltd does not store complete payment card details on its website. We may receive a payment confirmation, transaction reference and limited information needed to manage an order, refund or payment enquiry.

Delivery

We may share the information reasonably needed to deliver your order with Royal Mail or another postal or courier service selected for the order.

This may include:

• The recipient’s name
• The delivery address
• Contact information where reasonably required
• Parcel information
• Tracking details
• Delivery instructions

Account Services

How Do We Use Customer Account Information?

Customer accounts allow you to manage account details, view order history and access relevant store features.

You are responsible for keeping your login details private and for contacting us if you believe your account has been accessed without permission.

We may restrict, suspend or close an account where reasonably necessary to protect customers, prevent misuse or meet legal responsibilities.

Optional Communications

How Do Marketing Communications Work?

We send promotional emails only when you have actively chosen to receive them.

Marketing messages may include:

• Product updates
• New product releases
• Offers and promotions
• Information about Aventine Printz Ltd products

Marketing consent is optional and is kept separate from placing an order or submitting a custom request.

You can withdraw your consent at any time by using the unsubscribe option in a marketing email or by contacting us.

Unsubscribing from marketing will not stop essential messages about active orders, payments, deliveries, refunds, account security or customer service.

We may keep a limited suppression record so that we can respect your unsubscribe request.

Website Technologies

How Do We Use Cookies and Similar Technologies?

Our website uses cookies and similar technologies to operate the online store, remember basket contents, maintain security, protect forms and remember your privacy choices.

These technologies may include cookies, scripts, tags, local storage and other methods that store information on or access information from your device.

Essential Technologies

Some technologies are necessary for the website to work correctly or to provide a service you request. These may support functions such as keeping products in your basket, maintaining checkout sessions, protecting customer accounts, securing forms and remembering privacy choices.

Optional Technologies

Where enabled, optional technologies may help us understand website performance, measure visitor activity or support marketing.

Where consent is required, optional technologies are activated only according to the choices you make through our cookie consent tool.

Managing Your Choices

You can accept, reject or manage available choices through the cookie consent control displayed on our website.

You can also manage or remove cookies through your browser settings. Blocking essential cookies may affect the basket, checkout, customer account or other website features.

Our cookie consent tool provides further information about the available categories and purposes before you make your choice.

Service Providers

Who May Receive Your Personal Information?

We do not sell your personal information.

Where reasonably necessary, limited information may be shared with:

• Payment service providers
• Royal Mail and other postal or courier services
• Website hosting and content delivery providers
• Website security and fraud prevention providers
• Email and communication providers
• Cookie consent and preference providers
• Analytics or marketing providers where any required consent has been obtained
• Accountants, insurers, legal advisers and other professional advisers
• Regulators, courts, law enforcement bodies or public authorities where disclosure is legally required
• A buyer or adviser involved in a proposed sale, restructuring or transfer of the business

These recipients receive only the information reasonably needed for their role.

Some providers process information on our instructions. Others may act as independent controllers with their own privacy responsibilities.

Processing Locations

Is Personal Information Processed Outside the UK?

Some providers used to operate our website, communicate with customers or support orders may process information outside the United Kingdom.

Where an international transfer is restricted by data protection law, we use an applicable lawful arrangement where required.

This may include:

• A United Kingdom adequacy regulation
• Approved contractual safeguards
• The United Kingdom International Data Transfer Agreement
• An approved United Kingdom Addendum
• Another legally permitted safeguard or exception

You may contact us to request more information about safeguards relevant to your personal information.

Storage Periods

How Long Do We Keep Personal Information?

We keep personal information only for as long as reasonably needed for the purpose for which it was collected.

Order and Accounting Records

Order, payment, delivery and accounting records that form part of our statutory business records are normally kept for six years from the end of the company financial year to which they relate.

Records may be kept longer where required for a legal claim, investigation or another legal responsibility.

Custom Requests

Custom enquiries that do not become orders may be kept in our business email system for up to 24 months after the last communication.

If a custom enquiry becomes an order, relevant correspondence may be kept with the order records.

Customer Service

General enquiries, complaints, return requests and customer service records may be kept for up to 24 months after the matter is resolved.

Customer Accounts

Account information may be kept while the account remains active.

After an account is closed, information may still be retained where needed for completed orders, accounting, fraud prevention, complaints or legal claims.

Marketing

Marketing information is kept while you remain subscribed.

After you unsubscribe, we may keep a limited suppression record so that we do not send further marketing to the same contact details.

Technical and Security Records

Technical and security information is kept for periods based on operational, security and fraud prevention needs. It is deleted or anonymised when it is no longer reasonably required.

Data Security

How Do We Protect Personal Information?

We use reasonable technical and organisational measures to protect personal information.

These measures may include:

• Secure website connections
• Controlled access to business systems
• Account and password protection
• Website security monitoring
• Form protection
• Backups and recovery controls
• Website software updates
• Restricted access to customer information

No website, email service or electronic storage system can be guaranteed to be completely secure.

If we become aware of a personal information breach, we will investigate it and follow applicable reporting and notification requirements.

Younger Customers

How Do We Handle Children’s Information?

Our products may be purchased for children.

Orders and custom product requests should be submitted by an adult or with the involvement and permission of a parent or legal guardian.

Please do not provide unnecessary information about a child.

This includes:

• Medical records
• Detailed diagnoses
• School records
• Unnecessary photographs
• Other sensitive personal information

We only need information reasonably required to understand the requested product or fulfil the order.

Sensitive Personal Information

We do not ask customers to provide medical records, diagnoses or detailed health information when ordering or submitting a custom request.

Please describe the product features you need without providing unnecessary medical information.

If sensitive information is sent without being requested, we may delete it where it is not required.

Security Decisions

Do We Use Automated Checks?

Payment, fraud prevention and website security services may use automated checks to identify unusual activity and protect transactions.

Aventine Printz Ltd does not currently make decisions about customers based solely on automated processing where the decision has a legal or similarly significant effect.

Your Choices

What Data Protection Rights Do You Have?

Depending on the circumstances and the lawful basis used, you may have the right to:

• Ask for access to your personal information
• Ask us to correct inaccurate or incomplete information
• Ask us to delete information where the right applies
• Ask us to restrict how information is used
• Receive certain information in a portable format
• Object to processing based on legitimate interests
• Object to direct marketing at any time
• Withdraw consent where consent is the lawful basis
• Raise a complaint about how your information is handled

These rights are not absolute. Legal exemptions may apply in some circumstances.

We may need to confirm your identity before responding to a request. We will respond within the time required by applicable data protection law.

To make a request, email orders@aventineprintz.co.uk .

Concerns and Complaints

How Can You Make a Data Protection Complaint?

Please contact us if you are concerned about how we have collected, used, shared or protected your personal information.

Use the subject line Data Protection Complaint.

Email: orders@aventineprintz.co.uk

We will acknowledge your complaint within 30 days, investigate it appropriately and explain the outcome.

Please include enough information to help us understand the issue, such as your name, contact details, relevant order or enquiry number and a description of your concern.

Complaining to the Information Commissioner’s Office

You also have the right to complain to the Information Commissioner’s Office if you remain concerned about how your personal information has been handled.

Visit the Information Commissioner’s Office complaint service

Policy Reviews

When Will This Policy Be Updated?

We may update this Privacy Policy when our website, services, legal responsibilities or personal information practices change.

The latest version will be published on this page. The date at the top shows when the policy was last updated.

Where a change has a significant effect on how we use personal information, we will provide an additional notice where required.